An exciting opportunity has arisen with a multi-lingual, multi-cultural organisation that specialises in communication with scientists all over the world.

Purpose of the Job

To undertake direct personal communication on behalf of our clients who work principally within the life sciences and biotech industries. You will conduct professional international calls, communicating complex information, raising product awareness and assessing the circumstances and requirements of prospective customers.

Principal Responsibilities

• Conduct calls on behalf of our client(s) to generate high quality leads
• Research contacts and consider their requirements prior to communication
• Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication
• Understand the needs of the prospective customer and react accordingly
• Maintain organised records of customer interactions
• Support your colleagues and work as a team
• Deliver a very high standard of quality and professionalism at all times

Personal Qualities

• Ability to concisely articulate complicated information in a confident and clear manner
• Confidence to direct the course of a conversation and handle objections
• Well-organised and conscientious, with exceptional attention to detail
• Competitive drive, as well as ability to work well under pressure
• Intent and ability to exceed given targets
• Good team and interpersonal skills
• Proactive attitude

 Skills and Qualifications:

Essential

• Proficient use of Microsoft applications – Word / Access / Excel
• Excellent communication skills; both written and spoken
• Exceptional use and understanding of English (particularly for non-native English speakers)
• Educated to degree level
• Scientific background – particularly Chemistry / Biology

Desirable

• Additional language skills (native-level fluency is essential)