Technical Services Supervisor

Technical Services Supervisor

Biotechnology Life Sciences

Location Birmingham

Salary 30-34,000

Contract Permanent

Reference TKsuptech

Date Posted

Consultant

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Technical Services Supervisor

 

An excellent opportunity has arisen for an experienced supervisor to join a leading medical device company at their site in Birmingham. The role will require a detailed knowledge of the company’s assays and analytical instrumentation, as well as experience leading a team in a technical environment.

Some main aspects of the role include:

  • Ensuring complaints and enquiries are handled in accordance with department SOP’s and regulatory requirements.
  • Review and analysis of complex technical information and data with an ability to understand and disseminate this information to stakeholders.
  • Be a source of information and guidance for the Technical Services Specialists.
  • Place a strong focus on challenging substandard behaviour within the section and ensure complaints and enquiries are handled at a high-performance level.
  • Ensuring the daily workload of the Technical Services Team is evenly and efficiently distributed
  • Separation of enquiries and complaints for effective triage management.
  • Collaboration and communication with a wide variety of internal and external stakeholders to resolve complaints and ensure customer satisfaction.
  • Mentor and advise the Technical Services Specialists in all product areas and troubleshooting techniques to resolve complaints to full customer satisfaction quickly and efficiently.
  • Hold regular and effective staff meetings, ensuring any actions are followed up and communicated effectively.

 

The ideal candidate will be educated to degree level (or equivalent) in life science related field – biochemistry, immunology or relevant scientific discipline. Experience in a technical customer-facing role in a health or science related industry is essential, as is strong written and verbal communication skills with the ability to communicate effectively across all organizational levels of the business.

Overall this is a great opportunity to join global leader in a challenging and varied role. If this sounds like the opportunity for you, apply now with your CV, and feel free to contact Tom Kirkpatrick at CY Partners for more information.

 

 


Technical Services Supervisor

Biotechnology Life Sciences

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