Technical Support Specialist

Technical Support Specialist

Biotechnology Life Sciences

Salary 20,000-26,000

Contract Permanent

Reference TKtechsup

Date Posted

Consultant

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Technical Support Specialist

An excellent opportunity has come up for a technical support specialist to join one of the world’s leading specialised medical diagnostic companies at their site in Birmingham.

The role:

You will primarily be responsible for investigation and resolution of technical issues/enquiries and understanding the customer requirements around their reported issues. The role will involve a detailed knowledge of all products. The successful candidate must demonstrate effective time-management skills, interpersonal skills and a proven ability to adapt to changes and meet customer expectations.

The successful candidate will:

  • Provide technical support for the full range of company products
  • Log and update technical queries in an accurate and timely manner; in-line with Complaint/Query Handling Procedures;
  • Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction and a creating a customer focus;
  • Create technical reports and bulletins in order to support customers and departments within the company;
  • Liaise with various departments within the company to resolve customer issues quickly and to the highest possible quality;

The ideal candidate will be educated to at least degree level (or equivalent) in a relevant scientific discipline. You will also possess experience in a laboratory setting – preferably clinical or immunology/assay research. Some other desirable experience includes:

  • Previous experience of assay troubleshooting.
  • Experience within the IVD industry.
  • Excellent presentation and interpersonal skills.
  • The ability to deal with multiple queries and changing priorities under pressure whilst adhering to deadlines.

Overall this is a great opportunity to make a change from a lab-based setting into a client facing position in a technical support function. If this sounds like the opportunity for you, apply now with your CV and feel free to contact Tom Kirkpatrick at CY Partners for more information.


Technical Support Specialist

Biotechnology Life Sciences

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Less than an hour left to apply

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