Technical Support Specialist

Technical Support Specialist

Biotechnology Life Sciences

Salary 20,000-26,000

Contract Permanent

Reference TKtechsup

Date Posted

Consultant

Apply now

3 weeks left to apply


Technical Support Specialist

An excellent opportunity has come up for a technical support specialist to join one of the world’s leading specialised medical diagnostic companies at their site in Birmingham.

The role:

You will primarily be responsible for investigation and resolution of technical issues/enquiries and understanding the customer requirements around their reported issues. The role will involve a detailed knowledge of all products. The successful candidate must demonstrate effective time-management skills, interpersonal skills and a proven ability to adapt to changes and meet customer expectations.

The successful candidate will:

  • Provide technical support for the full range of company products
  • Log and update technical queries in an accurate and timely manner; in-line with Complaint/Query Handling Procedures;
  • Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction and a creating a customer focus;
  • Create technical reports and bulletins in order to support customers and departments within the company;
  • Liaise with various departments within the company to resolve customer issues quickly and to the highest possible quality;

The ideal candidate will be educated to at least degree level (or equivalent) in a relevant scientific discipline. You will also possess experience in a laboratory setting – preferably clinical or immunology/assay research. Some other desirable experience includes:

  • Previous experience of assay troubleshooting.
  • Experience within the IVD industry.
  • Excellent presentation and interpersonal skills.
  • The ability to deal with multiple queries and changing priorities under pressure whilst adhering to deadlines.

Overall this is a great opportunity to make a change from a lab-based setting into a client facing position in a technical support function. If this sounds like the opportunity for you, apply now with your CV and feel free to contact Tom Kirkpatrick at CY Partners for more information.


Technical Support Specialist

Biotechnology Life Sciences

Apply now

3 weeks left to apply

Quick Apply

Already a member?

Yes, send me relevant communications
I accept the terms and conditions and privacy policy of CY Partners.


Related Vacancies

Compliance and Regulatory Officer

Biotechnology Chemical Clinical Life Sciences Pharmaceuticals

LocationWiltshire

Salarynegotiable

ContractTemporary

An exciting opportunity has become available for a technical compliance and regulatory officer, with a leading medical devices organisation. In the role you will be responsible for preparing medical device manufacturing documentation,…

Organic Chemist

Chemical Life Sciences Pharmaceuticals

LocationOxfordshire

SalaryExcellent

ContractPermanent

A new and unique opportunity has become available for an Organic Chemist within a leading research and manufacturing organisation, specialising in custom synthesis activities. The role covers all aspects of development, from…

Product Development Technologist

Chemical Life Sciences Pharmaceuticals

LocationOxfordshire

Salary£30-60K

ContractPermanent

A very exciting opportunity for Product Development Chemist has become available with a leading speciality chemicals company. Based at their Oxfordshire technology centre, your role as product development chemist will involve liaising…