Technical Support Specialist

Technical Support Specialist


Location Gateshead

Salary £20,000 - £24,000

Contract Permanent

Reference TSSOW02

Date Posted


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CY Partners currently has a perfect opportunity for a scientist looking for a role with both customer and laboratory-based responsibilities. Working as the Technical Support Specialist for this growing organisation, you will play a key role in resolving customer queries through customer communications and following up with routine product investigations.

You will also be responsible for:

  • Solving customer technical queries using internal resources and by liaising with the customer where necessary
  • Working with the Research and Development team to carry out laboratory investigations into customer queries
  • Support the global sales team with technical queries, undertaking investigations and producing customer reports where required
  • Assist in developing and delivering product training to both internal and external stakeholders
  • Help to develop our technical document library, proactively addressing FAQs and identifying products, customers and applications where further support is required

To be considered for this role you will have a science background to degree level or equivalent, in one of the following disciplines, biology, chemistry, physics or engineering. You will also be a confident communicator with previous experience of supporting customers and resolving their problems with appropriate responses.

If you’re interested and would like to be considered, APPLY today with a CV or contact Owain at CY Partners for more information.


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Technical Support Specialist


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